Last week a client was unhappy with something I delivered and in turn, he delivered his disappointment to me in a rather unpleasant way.

It was the first time someone shouted and sweared at me since the launch of Gold Design & Comms. It was definitely wrong and unprofessional on his part but I know it’s not the last time something like this will happen.

In light of this, I thought I’d share something a bit different this week: a really interesting article about how to grow thick skin: https://www.psychologytoday.com/gb/articles/200409/the-thick-skinned

While this article isn’t particularly aimed at a working situation – it is useful advice in life and applies to freelancers, business owners or just any working environment.

I realise – now that I have been working for myself and by myself for a year – that there’s nowhere to hide. Unlike when you work in team for example and the blame is often shared – you are held accountable for everything you do.

How do you deal with confrontation? How do you deal with criticism? Get in touch, I’d love to hear your experiences and how you dealt/plan on dealing with it.